Can I repeat my weekly yoga schedule?+
Yes. Set a recurring schedule with its weekday, time, duration, capacity and instructor. Bookjor generates sessions ahead within the configured window; students can book the sessions that have been generated. Review affected sessions when changing a recurring schedule, especially if they already have bookings.
Can I sell a workshop separately from regular classes?+
Yes. Set up the workshop as a one-off class with its own capacity and accepted payment methods. A regular yoga pack only works if that class accepts it and the package meets the session’s date and credit requirements.
How do students use a class pack?+
Choose which packages each class accepts and how many credits a booking costs. Students need an eligible package with enough usable credits for the selected session. Package start dates and expiry rules apply too.
How do I check a student’s booking and class-pack payment?+
Review the student’s booking status and the session roster, then open the order. Order status and payment status are separate: a Confirmed order can still be Unpaid. For package-credit payment, check the Succeeded Package charge in Order Transactions and the remaining balance in the student’s Packages tab. A checkout preview alone is not proof that the booking or credit deduction completed.
What happens when a class is full?+
When class waitlists are enabled, students can join before the booking cutoff without taking payment or credits. If a place opens, the next waiting student receives an offer. In My Waitlist, they select Review & confirm, choose an available payment option, and select Confirm booking before the earlier of the offer deadline or class start. Package eligibility and payment are checked then; some payment methods can leave the booking pending. Joining a waitlist is not a confirmed booking. Waitlists do not apply to courses or private services.
Does canceling a booking always return credits?+
No. Customer cancellation and automatic credit return are separate settings. With a positive cancellation window, canceling at the deadline or later does not automatically return eligible package credits. Card and cash refunds are separate. Students should contact the studio for help with rescheduling.
Can students book private yoga sessions?+
Yes. Create a private service, its service options and availability. Each private appointment books one instructor; it does not reserve an instructor and room together. For a one-on-one yoga lesson, configure the instructor’s availability and accepted payment options.
Can I take card payments and bank transfers?+
Yes. Card payments use Stripe, with separate Stripe processing fees. You can also add bank-transfer instructions. A bank-transfer order stays pending until you receive the payment and confirm it in the admin system. Check booking and order status rather than assuming checkout has completed.
Do students need an app?+
No. Students can browse your schedule and book on your booking website. Paid plans include the Bookjor Client App for students who prefer to manage bookings and packages in an app.
Can I try Bookjor before moving my whole studio?+
Yes. The free plan includes 25 bookings per month, two staff accounts and one location, with no credit card and no time limit. Paid plans start at USD 20/month. The Client App and assisted CSV import require a paid plan; import covers customer records and package balances, not a promised migration of your full booking, order or payment history.