How do court rentals, Open Play and coaching differ?+
Use a rental service to book one court resource, a class to sell individual Open Play places, and a private service to book one coach. A private coaching appointment does not reserve a court and coach together.
Can I manage several courts?+
Set up separately named resources for your courts and configure the relevant rental options. A rental booking targets one selected resource; do not treat it as a multi-court reservation. Check that resource’s bookings and unavailable time when investigating an unavailable slot.
How do I set Open Play capacity?+
Configure Open Play as a class and set participant capacity for its sessions. You can create a recurring schedule or a one-off class session. Court count and participant capacity are separate; your team sets the player limit and reviews the class’s assigned staff and resources.
Does an Open Play pack cover court rentals?+
Only if the rental option accepts that package and the booking meets its eligibility rules. Choose accepted packages separately for each class or service option. The selected booking must meet package start-date, expiry and usable-credit requirements.
Can players join a waitlist for a full session?+
Yes, for Open Play configured as a class when class waitlists are enabled. A waiting player must accept an offered place before the earlier of the offer deadline or class start, with package eligibility and payment checked then. Joining a waitlist is not a confirmed booking. Class waitlists do not apply to rentals, private services or courses.
Why might a court or coach have no bookable times?+
Check the selected service option, duration and weekly availability. The whole booking must fit the available period. Existing bookings, unavailable time and advance-booking limits can remove slots. For rentals, check the resource; for coaching appointments, check the staff member.
What happens to payment when a booking is canceled?+
Automatic eligible package-credit returns depend on the applicable cancellation settings and deadline. With a positive cancellation window, canceling at the deadline or later does not automatically return credits. Card and cash refunds are separate. Contact the venue for help with rescheduling.
Can players pay online?+
Yes. Configure accepted payment options for the class or service. Stripe card payments have separate processing fees. Some payment methods leave a booking pending until payment or proof is processed, so check booking and order status before treating checkout as complete.
Does Bookjor manage tournaments or player rankings?+
This booking setup covers court rentals, class-based events, coaching and payments. It does not provide tournament brackets, player rankings, matchmaking or automatic player rotation.
Can I try it without a paid subscription?+
Yes. The free plan includes 25 bookings per month, with no credit card and no time limit. Paid plans start at USD 20/month. Players can use your booking website without downloading an app.